Title:
Measuring
the Performance and Excellence of Academicians through the E-Balanced
Scorecard (E-BSC)
Abstract: Performance
measurement and management is always at the heart of any organisations
wanting to be seen as transparent, efficient, effective and successful
in its operation. Often times, organisations failed in realising their
vision and mission as promised to their stakeholders. The most common
reason being the failure in executing the strategies or simply the lack
of it. University Malaya is currently looking at the balanced scorecard
(BSC), introduced by Robert Kaplan and David Norton as a possible
answer to this situation. In supporting the university’s effort, this
study researches the use of BSC primarily in measuring the performance
and excellence of academicians in University Malaya from the
perspectives of Internal Business Process (IBP), Learning and Growth
(L&G), Financial and Customer. In order to substantiate this
research work, a survey and several interviews would be conducted. A
framework would be developed as the basis of how the e-BSC for
academicians would be built as the outcome of this research.
Authors:
Suraya
Hamid, Yu May Leen and Soo Hsaio Pei