Title:
Electronic
Government Planning and Implementation at the
Local Governments of Selangor,
Malaysia
Abstract: Relations between
citizens and their government are deeply
affected hugely impacted by information and communication technology
(ICT)
phenomenon. ICTs are powerful tools for change, and the era of
globalization, a
developing country like Malaysia
must adapt to change or be left out. Through ICT, the e-government
initiative
has been founded but the success of e-government depends on proper
planning and
implementation of ICT. At the local government level, e-government
initiative
is a major undertaking as this requires a substantial investment of
money, time
and effort.The return of investment for
e-government can be seen through effective and efficient public service
delivery.Effective government depends
directly on effective automation to support programs and initiatives.
The
research objectives were undertaken to provide a comprehensive analysis
of ICT
planning and implementation at the local governments of Selangor, Malaysia.
Identification of these issues are important in the learning curve
process for
other local governments in
Malaysia
when implementing their own e-government initiative.