Title:
“Organizing
as Programming” in the Public Sector
Abstract: Today,
cross-company collaboration is about to gain
momentum, but still shows considerable weaknesses with respect to
productivity,
flexibility and quality: A lack of standardized supporting e-Business
solutions,
unclear terminology and unstructured business processes prevent from
seamless
interoperability and the fast development of a globally networked
service
economy. New concepts are now required which facilitate a comprehensive
industrialization by improving the formalization, standardization and automation
of related concepts and methodologies. In this
work, we present a novel framework which aims at supporting the
efficient
organization of cross company collaboration: The MCM Organization
Engineering
Framework (MCM-OEF) follows a Service-Oriented paradigm which leverages
major
concepts that played a major role in the industrialization of computer
programming. We apply this framework to the specific case of
governmental
administration in Switzerland,
which represents a cross-organizational service industry with
significant
potential for performance enhancement. The analysis shows that
organizations in
the public sector may improve productivity, quality and flexibility of
their
collaboration by adhering to the MCM-OEF which transfers
programming principles to the context of human
organizations.
Author:
Christoph
Schroth