Title:
User acceptance of Online Banking Service in Australia
Abstract: The research
investigates both positive and negative factors influencing user
acceptance of online banking services (OBS) in Australia. A research
framework was developed based on the Unified Theory of Acceptance and
Use of Technology (UTAUT). One hundred and ninety respondents in
Australia participated in a survey on their perceptions toward OBS.
Results show that although respondents strongly believe that using OBS
would benefit their daily life, many issues (such as security concerns
and technology anxieties) reduce their self-efficacies. Recommendations
were given to promote a safe, efficient and conducive environment for
user adoption of online banking.
Author: Paul
H. P. Yeow, Y.Y. Yuen, David Yoon Kin Tong,
and Nena Lim