Title: Modelling User Trust
and Mobile Payment Adoption: A Conceptual Framework
Abstract: The proliferation of new
technologies
and the changing dynamics of industry competition have spurred growth
in
innovative production, marketing and consumption. The need for
convenience
has also fuelled enormous interest in the use of mobile payment
innovations,
which in turn creates security challenges for users. Indications are
that
mobile phones and handheld devices should have made more inroads in
businesses
and societies as in most advanced societies are at today (Taga and
Karlsson,
2004). Instead, there has been a slow acceptance of mobile and handheld
devices
as alternative payment systems, especially in developing countries,
despite
the efforts of key players such as banks, mobile network operators, and
mobile
payment service providers (MPSP). This paper, therefore, is a
conceptual
design to examine security factors influencing the acceptance of mobile
payment
systems in Malaysia. This paper will examine the impact of security
dimensions
on trust and how these impacts on trust influence user attitude,
intention
to use and actual use of mobile payment systems. We will also
highlight
several research, practitioner and policy implications, and possible
future
research opportunities emanating from this research, based on the
findings.
Authors: Uchenna C. Eze, Gerald Goh Guan
Gan,
John Ademu and Samson A. Tella