Title:
The Relationship
between
Knowledge Management and Trust: Malaysian Perspective
Abstract: In
giving
its professional service to its clients, knowledge is auditing firm’s
core
capital. In conducting its practices and businesses, auditing firms not
only
capture knowledge within its organization, among its own people but
also
capturing and protecting the information of their clients. The nature
of
auditing firms somehow rather controls the flow of knowledge in the
firms.
Knowledge management is crucial especially for knowledge-intensive
firms
that utilize and capitalize knowledge in all its transactions. The
challenges
are to highlights the knowledge management factors in auditing firms
and
how much knowledge management contributes to their organizational
effectiveness.
This empirical study reveals that knowledge dissemination, knowledge
storing
and knowledge protection are more prominent in this type of industry.
In
addition, trust played a very crucial role in knowledge flow.
Regression
analysis shows that knowledge dissemination is a main contributor
compared
to the other factors and trust prevails as important factor in
knowledge
management applications in the industry.
Author: Rohana Ngah