Title:
Strategic
Planning of An Integrated Smart Card Fare Collection System –
Challenges and Solutions
Abstract: Public
Transportation systems have been developed and formed independently
from one another although they are within the same regional province
where the corollary of such development is tremendously experienced.
There are little coordination and collaboration between public
transport operators and little integration and interoperability among
their Fare Collection systems. Therefore, public transportations
importance, fulfillment of passengers’ needs and satisfactions as well
as patronage has persisted to weaken and decline. This report, which
presented the research and findings of barriers to Integrated Smart
Card Fare Collection System (ISFCS) implementation and the possible
solutions to these barriers as well as it describe the benefits and
risks of the systems. The ISFCS played a major role in improvement
process of multi-modal and multi-operator coordination within public
transportation industry and bridging the gaps with the aim to provide a
customer focused and streamlined and integrated public transport Fare
Collection system. The customer information and fare collection data
are the two main aspects of ISFCS that have the potential to encourage
integration of multi modal operators. Most of the operators lack
of responsiveness to the enormous growth of Information Technology
which the system adoption would result in economic and societal changes
that have significant implications for public operators in terms of
serving the public better, providing better Fare Collection services
and driving the fundamental improvements in their business operations
and organizational structures between operators.
Author:
Noriani
Mohammed Noor