Title: The EFQM Model of Excellence: A
Model
for Knowledge Governance and Competitive Advantage
Abstract: Purpose - There is a clear
recognition
that strategic management models are frameworks for achieving
sustainable
competitive advantages. In this sense, excellence models are directly
related
to intellectual capital models. This study traces and defines the
relation
between the several EFQM criteria and the components of the
intellectual
capital. In light of the analysis the EFQM model may be considered as
tool
for the governance of knowledge. Design/methodology/approach - This
paper is focussed on the conceptual analysis
of the relations among excellence and intellectual capital. The EFQM
Excellence
Model is considered as a suitable framework for the governance of
organisational
knowledge. In other words, EFQM Model is revisited from an intellectual
capital
perspective. The revision of academic literature and logical analysis
are
the main methodological tools. Findings - The study shows that
intellectual capital is taken into account
in the overarching framework of the EFQM Model. In this sense it is
possible
to define relationships between each component of the intellectual
capital
navigators and those coming from the model. Originality/value - This
paper considers that the intellectual capital perspective
is a key element that runs horizontally across the criteria of the EFQM
Excellence
Model.
Authors: Juan Ignacio
Martín-Castilla and
Óscar Rodríguez-Ruiz