Title:
Attitudes toward ICT
of
Law Enforcement Officers: A Case of The Royal Malaysia Police
Abstract:One of the primary characteristics
of policing of the next century will be the proliferation of technology
as
an important component of law enforcement. The successful law enforcer
or
policeman of the future will be marked by an ability to incorporate and
directly
apply a wide range of technology in their interactions with the public.
More
than simple data access, policing technology is increasingly being used
as
a means by which the police and the public interact. The overall
objective
of this study is to measure the attitudes of the Royal Malaysia Police
workforce
towards the use of information and communication technologies in
policing
and then ascertain the relationship between these attitudes and the
policeman’s
job experience and productivity. With a response rate of 77.67% from
the
600 questionnaires sent to 14 identified police headquarters throughout
Malaysia,
the results showed mediocre attitudes toward ICT and working with
computers
relative to usefulness, confidence, liking and anxiety. The
findings
of the study will outline important managerial implications related to
introducing
and implementing new technology uses within law enforcement personnel
in
Malaysia.
Author: Hajah Rugayah Hashim and Abdul
Latiff
Abdul Rahman