Title: A Practical Approach for Measuring IT-Support
of Business Processes
Abstract: Information
Technology (IT) is playing vital role in today's global economy. It has been
proved that IT services directly effect on business processes and organization
success. In every organization, measuring IT functionality in business processes
is an important issue that concerns many business managers. A main factor,
which has directly related to IT effectiveness, is functionality of IT services
(i.e., Information systems, web services) and the amount of IT-Support of
business processes. Most IT Metrics measure the IT services performance without
considering its effect on business processes. In this paper a practical
approach to measuring the amount of IT services functionality and their support
of business processes is presented. By using this approach, an organization
can calculate the amount of IT functionality for each business process and
total amount of IT support of all business processes.
Author: Rahil Hosseini