Title: A Contextualised Socio-technical Process
Approach to ISD
Abstract: Through
a combination of a socio-technical change model, a social process model and
punctuated equilibrium theory, the research question of how this combination
of models can be applied to guide research into the social dynamics of information
systems development (ISD) is explored. This research investigated IS project
success and failure issues by studying the project implementation process
and organisational work process, and how the management of the implementation
process and interactions between the work process and project process shape
the outcomes. Generally, the combination of these IS research models has
provided us with a new, practical and valuable way in examining and understanding
an ISD as a social process. Despite the limitations associated with this
type of research, this study attempts to contribute to the establishment
of the understanding of the event trajectory concept, introduced by Lyytinen
and Newman (2004) in order to provide further insights into this area.
Authors: Mike Newman
and Shanshan Zhu