Title: Transforming The Logistics
Industry Through E-business: A Comparative Study of E-Fulfillment Providers
In The UK
Abstract: The Logistics industry is undergoing radical transformation
as retail organisations focus on core competencies, outsource many of their
logistics operations and explore online channels. Ongoing research into this
transformation process has identified a new breed of “e-fulfilment” providers
with a specific set of capabilities. These capabilities have been analysed
over two years and support a staged e-business transformation model and a
discernible movement towards increased knowledge-based capabilities. The results
suggest that there will be two specific routes to transformation and industry
players will be forced to align their e-business strategies along one of
these distinct transformation paths.
Authors: Janice Burn and Paul Alexander