Title: An Information Management Oriented Example
for Structuring Healthcare Performance Indicators
Abstract: Healthcare
shows -compared with many other industrial sectors- a relatively antiquated
information system structure. Consequently healthcare requires increasing
improvement, whereas healthcare processes are often seen as key factor. Indeed
streaming care pathways and the need for process performance indicators is
ever more recognized. In this regard the quality of healthcare and healthcare
performance indicators has been subject of attention for many years. Over
the last decades, much research has demonstrated the interest in creating
a large range of quality indicators measuring the quality of health service.
Using a benchmark approach many concepts have been developed for evaluating
hospital performance. However, despite the importance of process management
for healthcare, currently there are only very few approaches focusing on
process-oriented performance indicators. Approaches are developed, though
often from healthcare experts disregarding information management requirements
and information systems architectural options (including healthcare process
design). Indeed clarification is needed from an information management perspective
on which and how required information should be collected by healthcare care
organisations. In order to contribute to this research, this paper presents
an example for structuring healthcare performance indicators from an information
management perspective.
Authors: Markus
Helfert, Gregor Zellner, Susanne Leist, and Pamela Henry