Title: A knowledge management process to
customer
knowledge expansion
Abstract:
Over the past several
years
there have been intensive discussions about the importance of Knowledge
Management
(KM) within our society. The management of knowledge has been promoted
and
recognized as a vital component for the development of dynamic core
competencies
and, more generally, as a determinant factor for firms with global
ambitions
It is also as an important source of competitive advantage and value
creation,
Moreover, knowledge that firms acquire is a dynamic resource that needs
to
be promoted and managed carefully. In order to investigate how
organizations will manage, exploit and nourish
their knowledge, this paper uses a framework for the analysis as
knowledge
systems and try to present a conceptual model of customer knowledge
expansion
process Customer to achieve Customer Knowledge Acquisition
Author: Samer Alhawari,Ebrahim Mansour,
Amine
Nehari Talet and Haroun Alryalat
