Title: Performance strategy and
management
in the relation with the clients in the Banking Industry
Abstract: The article points out the deep
changes
taking place in the Romanian economy to maximize the sales through a
good
counciliation of the client as well as to increase the quality of
service
so that client satisfaction should be at maximum level. A good
management
can be obtained only if employees hold the most relevant information on
products
and services, so that sales should grow in accordance with the targets
as
well as at level of corresponding quality standards. In actual
stage, the most important for a firm has become “ science
“ to turn into account its products and services at the same time with
the
action of continuous training of own employees to know its services and
advantages
as compared to the market supply. Improving the methodology and
informatic system allows to structure the database
by various criteria as well as an accurate identification of main
elements
of expenditure and income by client or product, allowing a more exact
quatification
of firm-client relation and its importance.
Author: Petru POPESCU
