Title: CMDB Implementation Approaches and
Considerations
in SME Companies
Abstract: ITIL (Information Technology
Infrastructure
Library) is the most widely used IT framework in organizations. This
de-facto
standard is a service-based IT-framework that aims to improve the
quality
of organizational services. The Core of this framework is configuration
management
that includes Configuration Management Data Base (CMDB) to record,
update
and trace all assesses activities and information in the organization.
However,
ITIL implementation faces some challenges especially when it effects on
culture,
attitudes and processes in the organization. One major part of this
implementation
is related to CMDB implementation. There are several major
approaches
to implement this repository in organizations. This paper, at first
describes
ITIL infrastructure and then highlights major approaches and their
challenges
to implement CMDB in the SME companies.
Author: Mohammad Sharifi, Masarat Ayat,
Shamsul
Sahibudin and suhaimi Ibrahim
