Title: Generation-Y: What do they think
about
Mobile Payment?
Abstract: Payment method has undergone a
drastic
change and evolution in line with technology and science development.
Today,
mobile-based technologies have impacted the society as a whole,
particularly
in the financial transaction. Mobile payments are payment for goods,
services,
and bills/invoices with a mobile device like mobile phones and personal
digital
assistant, leveraging on wireless and other communication technologies.
However,
the acceptance and usage of mobile banking and payment is relatively
low
albeit high penetration of mobile phone services in Malaysia.
Therefore,
this paper is designed to investigate the Generation-Y’s perception and
intention
towards mobile payment using a modified Technology Acceptance Model
(TAM).
There are nine variables that have been tested using correlation
analysis
whereby the results show that eight of them are significantly related
to
the intention to use mobile payment. Among these variables, they are
perceived
usefulness, perceived ease of use, perceived image, perceived
triability,
perceived self-efficacy, perceived confidentiality, and perceived
loading
speed. Perceived cost is significant at 0.01 but the relationship is
reversed
from the initial hypothesis. On top of that, perceived trustworthiness
is
found to be not significant in this study and the finding is in
contrast
to most previous studies.
Authors: Hoo Chen Huay Irene, Tuan Hock Ng,
Ying
San Lim, Nya Ling Tan, and Poh Wing Lim
