Title: It/Is Outsourcing Relationship
Factors
In Malaysia Higher Education Institution: Behavioural Dimensions From
Client
Perspectives
Abstract: Higher
education institutions are increasingly opting to outsourcing methods
in
order to sustain themselves and this creates a gap of literature in
terms
of how they perceive the relationship. This research paper attempts to
identify
the behavioural and psychological factors that exist in the engagement
thus
providing valuable information to practicing and potential clients, and
vendors.
The determinants were gathered from previous literatures and analysed
to
formulate the factors. This study adopts the case study and survey
approaches
in which interviews and questionnaires are deployed on employees of
IT-related
department in a Malaysian higher education institution.
Author: Nor
Aziati Abdul Hamid and Rajeev A/L Suberamany
