Title:
A New Approach To Change Management In Enterprise System Implementations
Abstract: Enterprise systems are information management systems
that have broad business functional scope. They provide companies with the
ability to improve information flows across the entire organisation enabling
improved decision making and action. Although companies face numerous
complexities in enterprise system implementations, examination of critical
success factors (CSF) has provided insight into successful implementation
practices. The main CSFs affecting enterprise system success are people related.
In this paper we will identify these factors in the context of change management.
A path model is developed incorporating I/O and psychology disciplines demonstrating
individual contextual and implementation variables implicated in implementation
success. Further, we argue that consideration of antecedents and interactions
are essential for understanding change impacts and for development of an
effective change management strategy.