Title: The Role of Deputy in Successful
ERP
Implementation in China
Abstract: The
high failure
rate of ERP implementations is a well-known phenomenon. And experience
in
China is no exception, with billions having been spent over the last
two
decades on ERP implementation that did not achieve their targeted
goals.
While these less-than-successful implementations are often highly
publicized
and well-researched, more successful cases—which constitute equally
rich
sites for research—are often overlooked. Thus, this paper will explore
four
successful ERP implementations in China. More specifically, we will
show
how introducing the role of deputy helps to lessen the ill-effects that
two
characteristics of Chinese culture—power distance and uncertainty
avoidance—are
known to have on 'top management support,' a highly corroborated
critical
success factor ERP implementations.
Authors: Xiuzhen
Feng, Michel L.
Ehrenhard, Jeff N. Hicks,
and Yibin
Hou