Title:
Assessing Enterprise
Resource
Planning Systems success: An empirical study
Abstract: Enterprise
Resource Planning (ERP) systems continue to represent one of the
largest
IT investments in organization and increasingly becoming one of the
prerequisites
for doing business in many industries. Many companies worldwide have
adopted
ERP systems for variety of reasons, including cost reduction,
integration
of business processes and faster information transactions. ERP
Implementation
and critical success factors have been extensively researched but few
studies
have investigated the success of the system. This study develops a
model
based on the information system’s research to identify success
measures.
Using a mail survey, the data was collected from 53 Australian
companies
in diverse industries. The results suggest that a 20 item instrument
that
measures five dimensions of ERP success is well - validated. Success
measures
defined in this study are quite comprehensive on one hand and can be
used
to measure different aspects of an ERP system implementation. This
paper
discusses the implications of the study for both practice and research
as
well.