Title: User Acceptance of ATM and
Transit Applications Embedded in Malaysia’s National Identity Smartcard
Abstract: The
research investigates the user acceptance of automated teller machine
(ATM) and transit applications embedded in Malaysia’s national identity
smartcard named as
MyKad. A research framework was developed based on the Unified Theory
of
Acceptance and Use of Technology (UTAUT). A questionnaire survey was
conducted
on 100 MyKad holders residing in Multimedia Super Corridor and
descriptive
statistics were used to analyze the survey data. The results show that
Malaysians
are unsure of their intention to use the two applications. They lack in
understanding about their usefulness and the effort needed to use them.
Consequently,
there is no social support in their usage, and the applications have no
credibility and would cause anxiety when used. Besides, it is perceived
that there are insufficient facilitating conditions to use the
applications.
Recommendations are given to improve acceptability. The study is useful
for those countries interested in increasing the acceptability of their
multipurpose national identity smartcard applications.
Authors: Paul H.P.
Yeow and W.H. Loo