Title: Development of TQM in Steel
Manufacturers’ Production
Abstract: The
objective
of this study was to examine the development of quality management in
Rautaruukki
Plc’s Production division. The idea is to describe critical incidents
in
the development of quality management in the light of the historical
development,
current state and theoretical framework, as well as analyse whether
this
description follows the development process described in the
literature.
The theoretical framework – development through the literature –
describes
the historical development of quality management, the development and
assessment
models of quality management as well as some essential sectors, tools
and
techniques of quality management presented in the literature. The case
study
is based on ten interviews made in four production sites of the case
organisation.
The interviews were used to create a description of the historical
development
and the applications of different sectors of quality management. We
have
also created three alternative scenarios to outline the future of the
organisation.
Authors: Pekka
Tervonen,
Niko Pahkala, and Harri Haapasalo