Title: HiKMas: Culture Behavioural and
ontology
based approach towards a Holistic Knowledge Management System Design
Abstract: This
paper
discusses the Holistic Knowledge Management System design which is
based
on culture behavioural and ontology approach that addresses the need to
support
a better management of the tacit and explicit knowledge, learning
processes,
knowledge creation, sharing and transfer and continuous learning. The
Cultural
Behaviour concept models some characteristics of users interacting with
a
knowledge management system and acknowledges the behavior of the users
in
the system that can be associated with incentives provided to the users
to
share their knowledge and be active in the system. The framework
designed
focuses on 3 features, i.e. the cultural behavior of people in the
organization,
incentives system and technical system. The cultural behavioral
perspectives
of users that was found to be influenced by the culture instilled
in
the organization that can motivate staff to share knowledge through the
KM
system was studied in detail . It was also discovered that the
behaviour
of KM users may also be influenced by the technical system. From the
technical
system, the behaviour of users can be identified and the
incentive
system rewards staff that share knowledge. The methodology in
developing
this system involves identifying KM initiatives towards
developing
methodologies to convert tacit knowledge into explicit knowledge
that
can be codified, captured, stored, transmitted, used and be acted on by
others.
The knowledge system architecture proposed gives emphasis on the three
main
components namely the people, process and technology. The architecture
designed
had focused on the interaction between employees in the organization
through
the use of the platform provided in the Internal Generated Repository
(IGR),
and the User Profile Editor; knowledge warehouse (External
Knowledge
Acquisition and Environmental Scanning) that enables access to internal
and
external repositories, infrastructure provided and the enabling
environment
(Knowledge Maintenance subsystem and Knowledge Manipulation).
Authors: Juhana Salim, Nurul Rafidza Muhamad
Rashid,Yazrina
Yahya, Abdul Razak Hamdan, Aziz Deraman, Mohd. Shahizan Othman, Hazilah
Mohd.
Amin, and Akmal Aris