Title: Development
of Knowledge Management System: A Preliminary Study on Property Management
Companies in Malaysia
Abstract:This paper describes the nature of property
management business companies and explores the implementation of knowledge
management system in these companies. In property management, it represents
substantial investment for organizations and usually has to accommodate and
support a range of activities, taking into account competing needs. Today,
knowledge is identified as the crucial asset organization and added competitive
advantage compared to before. One of the issues to be solved in the implementation
of the knowledge management concept is the development of knowledge management
system itself. The main objective of this paper is to look at the potential
of developing a knowledge management system that will be used as guideline
to build successful knowledge based system among property management companies.
This model consists of five key elements; contents, technology, people, process
and context that are related to each other and needed for the development
of knowledge management systems. Thus this paper, will be used to help organizations
to develop knowledge management systems more effectively that support all
activities in real estate businesses, thus in turn will fulfil customer’s
satisfaction and more importantly organizations will be able to handle
their essential asset; knowledge as well as creating knowledge.