Title: e-Services
in Government: Why we need Strategies for Capacity Building and Capacity
utilization?
Abstract: Governments
all over the world are spending millions of dollars in making services available
online for its citizens. The capacity building initiatives have been looked
into by the major research bodies and they have lauded government efforts
of various nations. Australian e-Government strategies and level of sophistication
have resulted in international recognition. Australia is acclaimed as a leader
in e-Government, typically rated second or third across a range of measures
of e-Government maturity, readiness, take-up and impact. This paper argues
that looking at capacity building initiatives is addressing only one side
of the equation and that both the supply and demand sides of the equation
need equal attention. It is easy to get carried away with the macro indicators
showing Australia’s supremacy in implementing e-Government applications.
And now is the time to ask the basic question of what strategies are in place
for addressing capacity utilization efforts.