Title: Increasing
Human-Centred Software Development Maturity in Software Development Organizations
Abstract: Interactive
development requires the collaborative efforts of traditional software engineering
and human-centred design (HCD). Organisations that develop interactive products
must establish a multidisciplinary culture and integrate human-centred design
into the software development process. Appropriately, selected metrics coupled
with an effective measurement program assess an organisations competency
level in defining, practising and integrating human-centred activities into
traditional software development. The capture and dissemination of experience
affords benefits of reuse to be conferred organisation-wide. Quantitative
assessment of human-centred process performance, as part of routine quality
assurance activities, raises an organisations human-centred maturity in the
Usability Maturity Model capability scale.