Title: A Case
Study: Enhancing Enterprise System Competitive Advantage
Abstract: The purpose
of this report is to study the importance of Enterprise Systems
and evaluate the competitive advantage gained through it in the Call Center
industry. Since the late 90s, Enterprise Systems have been used to impeccably
integrate information itinerant through an organization. According
to Davenport they are software packages that assure the delivery of flawless
assimilation across enterprises incorporating both suppliers and custom¬ers
[3].They have outmoded many of the integration problems related to legacy
systems. Such software supports various departments in sharing the information
and interacting efficiently with each other. Davenport refers to enterprise
system" (ES) as "business systems" and not industrialized or mechanized systems
[2]. This study would underline the vital importance of ES and the diverse
advantages that the selected organization has over its competitors as a user
of ES in a corporate environment. Some flaws and incompatible aspects of ES
will also be exposed in this evaluation.
Authors: Ameena Zafar