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Please note the following
conference presentation guidelines:
- Each presentation has 20 min. presentation
time + 5 min discussion.
- Session chairs will coordinate presentations
in their respective sessions
- There will be overhead projector available
in every session room. Please prepare your presentation on transparencies.
Proceedings
The proceedings
will include all the following
papers in full in addition to 4 papers with full registration not included
in the program schedule and 13 virtual presentation papers.
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Conference Program
Please use your browser find option to
locate your name and session
Tuesday, December 16, 2003
8:30 am – 10:00 am
Session T1.1: e-strategies
Room
1
Session Chair: Nicole Mau
Effective Electronic Commerce Strategies:
The Role of National Governments
Anastasia Papazafeiropoulou, Brunel
University, United Kingdom
Implementing eGovernment Strategies – A
procedural model for process oriented eGovernment projects
Joerg Becker, Universität Münster,
Germany
Lars Algermissen, Universität Münster, Germany
Bjoern Niehaves, Universität Münster, Germany
Towards E-Government Adoption: Some Organizational
Challenges for the Egyptian Government
Inas E. Ezz, Sadat Academy for Management Sciences, Egypt
Session T1.2: Managing knowledge
Room 2
Session Chair: Reggie Davidrajuh
Principle of Managing Organizational Socialization
and Knowledge Transfer in presence of Information & Communication
Technology: Kingdom of Saudi Arabia.
Abdullah Abdulaziz Al-Tameem, Al-Imam Muhammad
Ibn Saud Islamic University, Saudi Arabia
A Framework for Evaluating Knowledge Management
Systems
Claudio Vitari, Cattaneo University – LIUC,
Italy
Samuele Astuti, Cattaneo University – LIUC, Italy
Jennifer Moro, Cattaneo University – LIUC, Italy
Aurelio Ravarini, Cattaneo University – LIUC, Italy
Marco Tagliavini, Cattaneo University – LIUC, Italy
Managing knowledge assets with game consoles
in the Swedish Armed Forces
Carin Rencrantz, Swedish Defence Research
Agency (FOI), Sweden
Håkan Hasewinkel, Swedish Defence Research Agency (FOI),
Sweden
Tuesday, December 16, 2003
10:30 am – 12:00 pm
Session T2.1: ERP
and CRM Systems
Room 1
Session Chair: Anastasia Papazafeiropoulou
Customization of ERP Systems: An Exploratory
Study of Drivers and Motives
Marcus A. Rothenberger, University of Wisconsin
– Milwaukee, Milwaukee, Wisconsin, USA
Mark Srite, University of Wisconsin – Milwaukee, Milwaukee,
Wisconsin, USA
Development of an Individual-Level Theory
to Explain the Adoption and Use of ERP Systems: How Type of Training
Can Improve Acceptance Rates
Mark Srite, University of Wisconsin – Milwaukee, Milwaukee
Wisconsin, USA
En Mao, University of Wisconsin – Milwaukee, Milwaukee,
Wisconsin, USA
Marcus Rothenberger, University of Wisconsin – Milwaukee,
Milwaukee, Wisconsin, USA
e-Customer relationship management (CRM)
as strategic e business application for FMCG manufacturers
Markus Mau, University of Giessen, Germany
Case Study: Upgrading an ERP System in
Tingyi Int’l Food Corporation in China
Hakman A. Wan,, Open University of Hong Kong,
Hong Kong
Session T2.2: E-government
(I)
Room 2
Session Chair: Moh'd
A. Radaideh
E-Government: The Dubai Experience
George K. Kostopoulos, American University
of Sharjah, United Arab Emirates
E.Lebanon.com vs. E.Arabcountries.com
Jamal El-Den, The American university of Beirut, Lebanon
Challenges to the Vision of E-Sri Lanka
Reggie Davidrajuh, Stavanger University College, Norway
Tuesday, December 16, 2003
1:00 pm – 2:30 pm
Session T3.1: Software
Engineering & Risk Management Room 1
Session
Chair: Najib Saylani
The Use of Critical Systems in Aircraft
Maintenance
Ann Johansson, University of Trollhättan/Uddevalla, Sweden
A Risk Management Approach For Concurrent
Product/Process Design And Development
A. Ahmed, University of New South Wales, Australia
B. Kayis, University of New South Wales, Australia
M Zhou, University of New South Wales, Australia
Y. B. Khoo, CSIRO Manufacturing and Infrastructure Technology,
Australia
R. Kusumo. CSIRO Manufacturing and Infrastructure Technology,
Australia
Session T3.2:
Tutorial
Room 2
Presenter: Magdy Serour
Planning and Managing the Organizational Transition to
E-Business
Magdy Serour, University of Technology Sydney, Australia
Brian Henderson-Sellers, University of Technology Sydney, Australia
Bhuvan Unhelkar, University of Western Sydney, Australia
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Tuesday, December 16, 2003
3:00 pm – 4:30 pm
Session T4.1: Telecommuting
Room 1
Session Chair: Mark Srite
Globalisation and Its Impact on Telecommuting:
An Australian Perspective
M. Ranjbar, University of Western Sydney, Australia.
Bhuvan Unhelkar, University of Western Sydney, Australia
Determinants of Telework Implementation
in Malaysian Organizations
Noorliza Karia, Universiti Sains Malaysia, Malaysia
Muhammad Hasmi Abu Hassan Asaari, Universiti Sains Malaysia,
Malaysia
Session T4.2: Security
Issues in E-Business
Room 2
Session Chair: Marcus A. Rothenberger
Security and Privacy Issues as Barriers
to E-Commerce Growth: A Consumer Perspective
Noor Raihan Ab Hamid, Multimedia University, Malaysia
Elena Chiang Abdullah, Multimedia University, Malaysia
Sarabdeen Jawahitha, Multimedia University, Malaysia
Automatic Teller Machine: Frauds and Solutions
Hasan Al-Saedy Skyline College, United Arab Emirates
An Automated Approach to Detecting Human’s
Deception for IT Security
Najib Saylani, Hofstra University, USA
Managing a Secure E-Business Environment
Mohini Singh, RMIT University, Australia
Wednesday, December 17, 2003
8:30 am – 10:00 pm
Opening Ceremony &
Breakfast
"Partner Relationship Management in e-Business: The Next Frontier"
Keynote Speaker:
Omar El Sawy
Director of Research at CTM and Professor
of Information Systems in the Information and Operations Management
Department at the Marshall School of Business, University of Southern
California, USA
(Full Biography of our distinguished
speaker is at the end of this page)
Wednesday, December 17, 2003
10:30 am –
12:00 pm
Session W2.1: IT Evaluation
Room 1
Session Chair: Mohini Singh
IT/IS evaluation, the dilemma of cost identification
Ahmad Ghoneim, Brunel University, United Kingdom
Zahir Irani, Brunel University, United Kingdom
Peter E.D. Love, Edith Cowan University, Australia
IT Operational Use Evaluation: Does
it Matter?
Hussein Al-Yaseen, Brunel University, United Kingdom
Lynne P. Baldwin, Brunel University, United Kingdom
Tillal Eldabi, Brunel University, United Kingdom
David Lees, Brunel University, United Kingdom
An Autonomous Knowledge Granulation
Model for Cost-Effective Performance Analysis of Contemporary Information
Systems
Mohammad Eyadat, California State University, USA
Myron Sheu, California State University, USA
Information Systems Evaluation Process
in Private Organisations in Saudi Arabia: Preliminary results from
a survey study
Saeed G. Al-Khalidi Al-Maliki, University of East Anglia, Norwich,
United Kingdom
Patrick D. M. Barrow, University of East Anglia, Norwich, United
Kingdom
Session W2.2: E-commerce
Evaluation
Room 2
Session Chair: Miguel R. Olivas-Luján
Effective Design of Global Web Sites for
International Consumers
Kyeong. S. Kang, Faculty of IT, University of Technology Sydney,
Australia
On The Criteria of Content Web Search
Enablement
Moh'd A. Radaideh, UAE University, Al-Ain, United Arab
Emirates
Evaluating Government Web Sites: A
South African Perspective
A.G. van der Vyver, Monash, South Africa
Towards a Comprehensive Usability Framework
For Global Websites
Ali Al-Badi, University of East Anglia, Norwich, United Kingdom
Pam Mayhew, University of East Anglia, Norwich, United Kingdom
Wednesday, December 17, 2003
1:00 pm – 2:30 am
Session W3.1: E-Transformation
Room 1
Session Chair: Kyeong.
S. Kang
Impact of e-Transformations on Core
Business Processes: A Case Study
Magdy Serour, University of Technology Sydney, Australia
Bhuvan Unhelkar, University of Western Sydney, Australia
Determinants of the Assimilation of
Information Technologies in Human Resource Service Delivery – An International
Project
Miguel R. Olivas-Luján, ITESM –Management, México
Gary W. Florkowski, University of Pittsburgh, USA
Drivers for Change to Reshape Construction
Industry: Saudi’s Case
S. A. Alwabel, University of Bradford, United Kingdom
Dr Ahmed A. M., The European Centre for TQM, United Kingdom
Professor Zairi M., e-TQM College, United Kingdom
A Comparison of E-Readiness Assessment
Tools with Particular Emphasis on their Relevance to Developing Countries
Ali Al-Solbi, University of East Anglia, Norwich, United Kingdom
Pam J. Mayhew, University of East Anglia, Norwich, United Kingdom
Session W3.2: Internet
Service Quality
Room 2
Session Chair: George K. Kostopoulos
Measuring Service Quality of the Internet
Service Providers after Introducing the Free Internet Model in Egypt
Tamer Darwish, Maastricht School of Management, the Netherlands
Khaled Wahba, Cairo University, Egypt
Consumers' Perceptions towards Internet
Shopping Service Quality: Case Study of Egyptian e-Shoppers
Khaled A. Gad, Brunel University, Business Department, U. K.,
Charles Dennies, Brunel University, Business Department, U.
K
Using eServices to Solve Transportation
Problems The Case of zahma.com
Mufaddal Saifuddin, The American University in Cairo, Cairo,
Egypt
Nihad Fares, The American University in Cairo, Cairo, Egypt
Sherif Kamel, The American University in Cairo, Cairo, Egypt
Wednesday, December 17, 2003
3:00 pm – 4:30 pm
Session W4.2: E-Commerce
in SMEs
Room 1
Session Chair: M. Ranjbar
The Adoption and Use of EDI and Non-EDI
E-Commerce in Regional SMEs: A Comparison of Driving Forces, Benefits
and Disadvantages of Adoption
Robert C MacGregor, University of Wollongong, Australia
Lejla Vrazalic, University of Wollongong, Australia
Lawrie Schafe, University of Wollongong, Australia
Deborah Bunker, University of New South Wales, Australia
Sten Carlsson, Karlstad University, Sweden
Monika Magnusson, Karlstad University, Sweden
Testing E-Commerce Adoption Model for
Very Small Businesses: A Structural Equation Approach
Afzaal H. Seyal, Institute of Technology Brunei, Brunei Darussalam
Organisational Performance and IT investment intensity
in RSA e-Commerce Organizations – a pilot study
Sam Lubbe, University of Durban-Westville, South Africa
Stuart Warden, Cape Technikon, South Africa
Session W4.2: M-Commerce
(I)
Room 2
Session Chair: Ralf Klischewski
Services, Features or Replacement of Damaged
Goods? The Diffusion of Mobile Service Platforms
Petteri Repo, National Consumer Research Centre, Finland
Kaarina Hyvönen, National Consumer Research Centre, Finland
Mobile Commerce in Financial Services
Sojen Pradhan, University of Technology, Sydney, Australia
Mobile Commerce in Home Loan Market:
An Exploration in Enhanced Mobile Lending Loan Services
Jing Gao, University of South Australia, Australia
Thursday, December 18, 2003
8:30
am – 10:00 am
Session TR1.1: M-Commerce
(II)
Room 3
Session Chair: Inas Izz
M-Commerce Platforms Research
Asser Salama, Hands On Sales, Egypt
Hatem El Ghamry, Ideal Standard Egypt, Egypt
Universal Mobile Telecommunication
System (UMTS): Lessons Learned from Chile Experience Case
M. A. M. AL-SAUD University of Bradford, United Kingdom
A. M. Ahmed., European Centre for TQM, United Kingdom
K. E. Woodward, University of Bradford, United Kingdom
Mobile Customers Towards Online Transactions
in the Egyptian Mobile Industry
Amr Mortada Othman, Maastricht School of Management, the Netherlands,
Khaled Wahba, Cairo University, Egypt
Bayesian Networks for Modeling User
Information In Context-aware Mobile Commerce
Joy Wei He, City University of Hong Kong, Hong Kong
Cong Qi, City University of Hong Kong, Hong Kong
Sarah Shek, City University of Hong Kong, Hong Kong
Felix Leung, City University of Hong Kong, Hong Kong
Stephen Liao, City University of Hong Kong, Hong Kong
Session TR1.2: E-Government
(II)
Room 1
Session Chair: A.G. van der Vyver
Prerequisites for Building E-Government:
The case of the Arab countries
Hassan Ghaziri, American university of Beirut, Lebanon
An Exploratory Study of E-Government
in two GCC Countries
Abdulmohsen N. Abanumy, University of East Anglia, Norwich,
United Kingdom
Pam Mayhew, University of East Anglia, Norwich, United Kingdom
Ali Al-Badi, University of East Anglia, Norwich, United Kingdom
Internet Strategies For Modernising
Public Administration: Local E- Government In Alicante (Spain)
Susana de Juana Espinosa, University of Alicante, Spain
A Service Operations Management Framework: An E-Government
Approach
John F. Affisco, Hofstra University, USA
Khalid S. Soliman, Hofstra University, USA
Session TR1.3:
Knowledge Management & Corporate Intelligence
Room 2
Session Chair: Joseph Mula
The Corporate Intelligence System:
The Integration of Organizational Design, Information Need and Information
Technology
Mamdouh Farid, Hofstra University, U.S.A.
Building An Organizational Memory Information
System For a Professional Services IT Company
Hani Abdel-Aziz, Maastricht School of Management, the Netherlands
Khaled Wahba, Cairo University, Egypt
Semantic Browsing through Incident Reports:
the S3 Model
Djida Bahloul, INSA de Lyon France
Youssef Amghar, INSA de Lyon France
Pierre Maret, INSA de Lyon France
Application Architecture for Spoken
Language Resources in Organisational Settings
Rodney J. Clarke, Staffordshire University, United Kingdom
Dali Dong, Staffordshire University, United Kingdom
Philip C. Windridge. Staffordshire University, United Kingdom
Thursday, December 18, 2003
10:30
am – 12:00 pm
Session TR2.1: E-Process
Management
Room 1
Session Chair: Robert C MacGregor
E Category Management: Optimization of
an ECR implementation
Nicole Mau, University of Giessen, Germany,
Markus Mau, University of Giessen, Germany
The Challenges of e-Appointment: Process
Modeling, Infrastructure, and Organizational Context
Ralf Klischewski, Hamburg University, Germany
TQM Practices: Continuous Improvement
and Problem Prevention
Noorliza Karia, Universiti Sains Malaysia, Malaysia
Muhammad Hasmi Abu Hassan Asaari, Universiti Sains Malaysia,
Malaysia
SMEs and Electronic Business: An Overview
and A Road Map for Implementation
Ganeshan Srinivasan, RMIT University, Australia
Maurice Abi-Raad, RMIT University, Australia
Session TR2.2: Trust
in E-Business
Room 2
Session Chair: Afzaal H. Seyal
Customer Trust on e-Banking Strategic Manipulation
of Trust Building Cues on Website
Shumaila Y. Yousafzai, Cardiff University, United Kingdom
Dr. John. G. Pallister, Cardiff University, United Kingdom
Prof. Gordon R. Foxall, Cardiff University, United Kingdom
E-Business Implications of Innovations
in Payment Methods
Mohini Singh, RMIT University, Australia
Consumer Protection In Malaysian E-Contracts
Sarabdeen Jawahitha, Multimedia University, Malaysia,
Noor Raihan Ab Hamid Multimedia University, Malaysia
Mohamed Ishak Mohamed Mazahir, Multimedia University, Malaysia
Empirical Research in Online Trust:
Factors That Influence Trust in Business-To-Consumer Electronic Commerce
F. Akhter, Zayed University, United Arab Emirates
D. Hobbs, University of Bradford, United Kingdom
E. Bataineh, Zayed University, United Arab Emirates
Z. Maamar, Zayed University, United Arab Emirates
Thursday, December 18, 2003
12:00 pm – 1:00 pm
President's Lunch
Best paper Award
Keynote
Speaker: Karim Ramadan
General Manager Microsoft Egypt
Microsoft
(Full Biography of our distinguished speaker is at the end of this
page)
Thursday, December 18, 2003
1:00 pm – 2:30 pm
Session TR3.1: Potpourri
of E-Business
Room 1
Session Chair: Noorliza Karia
Implications for Information Management
in a Virtual Organization
Albert H S Scott, Hong Kong Institute of Vocational Education,
Hong Kong
Joseph Mula, University of South Australia, Australia
Critical Success Factors for E-Learning
Acceptance: Confirmatory Factor Models
Hassan M. Selim, United Arab Emirates University, Al Ain, United
Arab Emirates
A Virtual Team Establishment Process
Katja Harej, University of Maribor, Slovenia
Romana Vajde Horvat, University of Maribor, Slovenia
Ivan Rozman, University of Maribor, Slovenia
Experiences With Business Process Modeling
Notation In Educational Process
Tomislav Rozman, University of Maribor, Slovenia
Romana Vajde Horvat, University of Maribor, Slovenia
Ivan Rozman, University of Maribor, Slovenia
Session TR3.2: Information
Warfare & Legal and Cultural Issues
Room 2
Session Chair: Emad Bataineh
Relevance of Information Warfare To Non-Profit
Organisations
Sameera Mubarak, University of South Australia, Australia
E-mail and Employee Privacy in Australia
Shane Ostenfeld, The University of Newcastle,
Australia
Securing Your Information Assets, Back to Basics
Maurice Abi-Raad, RMIT University, Australia
Electronic Marketplaces and Trading Exchanges:
The Legal and Policy Challenge of Preserving the Integrity of Digital
Markets
Jeffrey H. Matsuura, University of Dayton, U.S.A.
Does Extended Exposure to Other Cultures
Change the Cultural Values and Performance Indicators of IT Workers?
A Study with Global E-Commerce Implications
Hemant Jain, University of Wisconsin – Milwaukee, USA
Mark Srite, University of Wisconsin – Milwaukee, USA
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End of Conference Activites
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Thursday, December 18, 2003
3:00
pm – 5:00 pm
Trip to the World Famous Egyptian Museum of Egyptology
Friday, December 19, 2003
7:00 am – 12:00 noon
Trip to the Great
Pyramids of Giza & The Sphinx
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keynote Speaker
Dr. Omar El
Sawy
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Omar A. El Sawy is Director of Research
at CTM and Professor of Information Systems in the Information and
Operations Management Department at the Marshall School of Business,
University of Southern California, USA. His interests center around global
e-business, information systems, knowledge management, and fast response
management. His most recent research projects have included redesigning
value chains for e-business in fast response environments, and the improvement
of knowledge management practices around supply chain processes.
Before assuming his position at CTM in September 2001 his research projects
have been sponsored by the RosettaNet Consortium, by Carnegie-Mellon
University, and by the Department of Defense.
Prior to joining USC in 1983,
he worked as an engineer and manager for 12 years, first at NCR Corporation,
and then as manager of computer services for the Hoover Institution at
Stanford University. El Sawy holds a Ph.D. from Stanford Business School,
an MBA from the American University in Cairo, and a BSEE in Telecommunications
from Cairo University. He has lectured, consulted, and carried
out research in four continents, including stints as an information systems
advisor to the United Nations Development Programme in Egypt, and as
a Fulbright Scholar in Scandinavia. He serves on three advisory boards
for e-business-related companies, and has been an expert panelist for
the selection of Industry Week's World's 100 Best-Managed Companies.
El Sawy is the author of over 60 papers and his writings have
appeared in both information systems and management journals. He serves
on five journal editorial boards. He is a four-time winner of the Society
for Information Management’s International Paper Awards Competition,
most recently in 1997 for work on transforming value chains for the electronic
economy. He is the author of the book Redesigning Enterprise Processes
for e-Business, McGraw-Hill, 2001.
keynote Speaker
Microsoft
Egypt
Mr. Karim Ramadan
Karim Ramadan, General Manager of Microsoft
Egypt, one of Egypt’s strongest multi-national software manufacturers
for personal and business computing. Karim joined Microsoft approximately
4 years ago as the Application Development Customer Unit Manager, afterwards
re-named as the Business Solutions Group, responsible for driving and
increasing Microsoft’s solution business in the Egyptian market..
During
the first 2 years of his career at Microsoft, Karim worked very closely
on building channels of support and foundations with Egyptian development
companies and solution providers to utilize and accordingly tailor make
technologies for the various business segments, based on Microsoft’s technologies;
in addition to promoting our database “SQL” and leveraging and increasing
the E-commerce business in Egypt,.
Karim
then moved into the regional role of Manager - Network Service Provider,
covering the area of Middle East and North Africa (MENA). In this
role, Karim’s major goal was to work with Network Service Providers on
designing and executing of network solutions that were reliable and stable
and accordingly ensured proper functionality of their businesses.
With his past experiences at IBM, Oracle,
the US and the various countries of the MENA region, Karim then moved
into the role of Country Manager of Microsoft Egypt as of December 1st,2001,
with the main goal of driving revenue growth and profitability of the Egyptian
subsidiary, fostering relations with the Egyptian IT industry, the business
community and the government. In a country that enjoys an abundance
of youthful technical graduates, Microsoft Egypt also focuses on promoting
the widespread adoption and usage of Microsoft technology and software
development products. In January 2003, Karim was promoted
to General Manager of Microsoft Egypt.
Born
on August 1st, Karim graduated from the AUC majoring in Economics.
Karim is the father of Dalia, Nadine and Youssef, is a devoted father
and family man. He enjoys the outdoor and sports in general.
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