Title:
Exploring Critical Success Factors for Implementation of Business
Intelligence Systems
Abstract: The implementation of a business intelligence system
(BI System) is a large-scale and complex undertaking, involving significant
expenditure and multiple stakeholders over a long period of time. Yet BI
project managers often tend to focus on financial and technical factors,
while neglecting other issues such as organizational concerns. While BI systems
represent the evolutionary outgrowth of data warehousing technology, most
of the existing BI system studies have been driven by the IT industry. Therefore,
it is of great importance and urgency to undertake rigorous and systematic
academic research on the issues of BI system implementation. Much of the
IS implementation literature suggests that there are various factors playing
critical roles in the successful implementation of an information system.
Along this line, this paper seeks to contribute to the understanding of key
factors affecting BI system implementation through the critical success factors
(CSFs) approach. As there is very little academic research into the CSFs
affecting the BI system implementation, this research develops an aggregated
matrix based on rigorous examination of the literature of the BI system’s
antecedent – the data warehouse. This matrix reveals that CSFs generally
fall into six major dimensions, namely business, organizational, management,
project, infrastructure and external. Moreover, questionnaire surveys and
case studies appear to be the most popular empirical research method. This
research can be a good basis for initiating other CSFs related studies in
the area of BI systems implementation.
Authors: William Yeoh, Andy Koronios,
and Jing Gao