Title:
Realising Value Through E-Business: Experiences From The Australian
Financial Services Industry
Abstract: E-Business technologies continue to have a major impact
on the way organisations conduct business. Yet in an environment which is
conducive for immitative behaviour and which commoditizes e-business solutions,
organisations find it increasingly difficult creating value by simply implementing
available pervasive e-business solutions. In this paper, a theoretical framework
abou to assess the ability of e-business initiatives to generate value is
proposed. A convergent interviewing methodwas used to explore the elements
in this proposed framwork in the financial services industry in Australia
and the findings provided prelimenary qualitative evidence to suppor the
framework. Results show that e-business applications is considered
to be a powerful enablement mechanism to enhances organisational competencies
and thereby allowing organisations deliver traditional and new services more
effectively and efficiently in the Australian financial service industry.
It is the manner in which e-business systems are used constitutes a source
of advantage.
Authors: Indrit Troshani and Sally
Rao