|29th IBIMA Conference
3 - 4 May 2017
Exploring the Adoption of Mobile Applications: Case Studies in Government Agencies in Oman
Laila Al-Azizi ,Ali H. Al-Badi ,Taiba Al-Zrafi and Sujeet Kumar Sharma
in today’s world are on the move and they’re using mobile applications
to get there, whether they use mobile phones, tablets, or other mobile
devices. That's why mobile apps becoming so much important in our
daily-life. Mobile apps allow customers to have provided services at
their fingertips. Obviously, Mobile technology is significantly
expanding governments’ capacity to extend access to existing services,
to expand the delivery of new services, to increase active citizen
participation in government operations and to change the way of working
within the public sector.
This study aims to investigate Omani government employees’ willingness to adopt and use mobile applications. Also, it aims to explore the extent to which the employees believe that mobile applications adoption contributes in improve productivity and work efficiency.
The investigation employs a research model which is based on Unified Theory of Acceptance and Use of Technology (UTAUT). To achieve research objectives a quantitative approach was adopted, in which questionnaire was utilized to collect the required data.