|29th IBIMA Conference
3 - 4 May 2017
Model for Determining the Influence of TQM Practices and Service Innovation Types on Financial and Non-financial Performances of the IT Romanian Companies
Mihaela Mateescu, Sabin Muscalu and Raluca Bozga,
This paper presents a mathematical model intended to investigate the influence of TQM and service innovation types on service companies performance. The company performance is regarded as the model output and is built out of the financial performance and the non-financial performance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the Quality performance and the Innovative performance. The data used to build the model were taken from the IT Romanian companies.