Conference Specifics
ISBN:  978-0-9860419-7-6
Conf. Updates










 
29th IBIMA Conference
Vienna, Austria
3 - 4 May 2017 


   




             

Mihaela Mateescu, Sabin Muscalu and Raluca Bozga, 

   

       

                                                                                                                                                                           

This paper presents a mathematical model intended to investigate the influence of  TQM and service innovation types on service companies performance. The company performance is regarded as the model output and is built out of the financial performance and the non-financial performance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the  Quality performance and the Innovative performance. The data used to build the model were taken from the IT Romanian companies.











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